QUEBEC HIGHLANDS PET GROOMING Store in HIGHLANDS RANCH

Categories: Pet Store

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7146 E COUNTY LINE RD
HIGHLANDS RANCH, CO 80111

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Reviews (1 / 5)

Courtney Aplin

STAY AWAY. DO NOT GO HERE EVER!!! I went in this morning at 9 AM to drop my long hair golden retriever off to get a summer trim (never did I say shave). I was not told an estimated time that she might be done or when they close like normal groomers would disclose. Typically my golden retriever takes 4+ hours to do, as she has a lot of hair. I received a text an hour and a half later saying she was done and I asked how would it have taken that short of time to do when normally it is 4 hours. I asked to have them send me a photo, which they did and I was SHOCKED. She looked like a choppy rat dog completely shaved my golden retriever’s hair off. I had asked her to do a short trim, but NOT to shave her. When I asked what time she needs to be picked up, as I was at work, they kept saying as soon as possible we close at 2 PM, when the website and the front door says 5 PM. When I got there I was trying to calmly explain how I was very unhappy with my dogs haircut as I did not tell them to shave all her hair off as she is a golden retriever not a short haired dog. The owner started cussing me out and telling me to fuck off and that I need to pay or else the police will come. I asked her how can she make it right, and she lowered the haircut ten dollars, like that is making it right, LOL. As I was leaving I told her I will not be coming back to this groomer and she said never fucking come back and fuck off and chased me out the door flipping me off and was screaming fuck off, fuck you, fuck off over and over again. I have never felt more attacked by a owner of a company. And to top it all off my beautiful long haired golden retriever now looks like a choppy shaved rat. See photos for proof of her before with beautiful hair and now down to nothing.

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  1. Courtney Aplin

    STAY AWAY. DO NOT GO HERE EVER!!! I went in this morning at 9 AM to drop my long hair golden retriever off to get a summer trim (never did I say shave). I was not told an estimated time that she might be done or when they close like normal groomers would disclose. Typically my golden retriever takes 4+ hours to do, as she has a lot of hair. I received a text an hour and a half later saying she was done and I asked how would it have taken that short of time to do when normally it is 4 hours. I asked to have them send me a photo, which they did and I was SHOCKED. She looked like a choppy rat dog completely shaved my golden retriever’s hair off. I had asked her to do a short trim, but NOT to shave her. When I asked what time she needs to be picked up, as I was at work, they kept saying as soon as possible we close at 2 PM, when the website and the front door says 5 PM. When I got there I was trying to calmly explain how I was very unhappy with my dogs haircut as I did not tell them to shave all her hair off as she is a golden retriever not a short haired dog. The owner started cussing me out and telling me to fuck off and that I need to pay or else the police will come. I asked her how can she make it right, and she lowered the haircut ten dollars, like that is making it right, LOL. As I was leaving I told her I will not be coming back to this groomer and she said never fucking come back and fuck off and chased me out the door flipping me off and was screaming fuck off, fuck you, fuck off over and over again. I have never felt more attacked by a owner of a company. And to top it all off my beautiful long haired golden retriever now looks like a choppy shaved rat. See photos for proof of her before with beautiful hair and now down to nothing.

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